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College Retention Officer - Manchester

  • Posted: 09-07-2024
  • Category: Permanent School Roles
  • Location: Manchester
  • Type: Full-time / Permanent
  • Salary: £23000 - £25000 per annum
Are you a passionate individual looking for an opportunity to support the education of college students?
Smile Education, Northwest is now recruiting for a permanent full-time Retention Officer for a college based in North Manchester.
Please be aware we do not offer sponsorships, valid RTW documents are required, including visa and a share code – link for this is below;

Retention Officer Job Description

The college is a project of UK CURRICULUM & ACCREDITATION BODY (UKCAB, a registered charity founded in 2006) having campuses across the United Kingdom, is looking for a Retention Officer based in the Manchester campus. 

The college is a national independent higher education provider, offering world class education. Taught programmes, ranging from Foundation Year through to Level 7, delivered in partnership with institutions such as Leeds Trinity University. Over 5000 (UK and EU) learners have successfully completed their learning journey in the last five years with the current student population is over 3000.

Their core values are very important because

1. Share a common set of values across everything we do which helps to define who we are and how we behave.

2. Put students and our community at the heart of all that they do.

3. Foster excellence, innovation and creativity.

4. Celebrate diversity, inclusion, equality and the breaking down of barriers to success.

5. Have high expectations of themselves, students and partners.

Reports to: Assistant Retention Manager


The college is seeking to appoint a Retention Officer who will be responsible for collecting, maintaining the daily attendance registers and input details into database. You will be required to maintain student database. You will assist in providing support to students all through their studies. You will liaise with tutors according and provide training when necessary.


Collect and maintain the daily attendance registers and input details into database.
Maintain and update student database.
File and record all documents provided by students to support absences and leave requests.
Investigate all absences of students and ensure retention procedure is adhered to.
Identify and monitor all ‘at risk’ students and instigate early interventions to support a resolution for irregular attendance.
To participate in extra curriculum duties as and when necessary for the benefit of supporting students and college events.
To liaise with tutors, accordingly, provide training and guidance if necessary.
Liaise with Academic Officers to support students.
To action attendance spreadsheets and analyse data for report findings.
Provide support to students throughout their studies.
Produce letters as per student and staff request.
Deal with student complaints.
Assist with administration duties as and when required.
To perform ad hoc duties as and when necessary.
To understand safeguarding and prevent policies.
To participate in continuing professional development when it is necessary for the job role.
To work in accordance with organisational policies.
Bachelor’s degree in any related field
Experience of working in Higher Education sector

·        Basic hours are 9am to 6pm on site
·        Evening and weekend work required as appropriate 
·        Trips away from the office are often required 
·        Holiday entitlement is 28 days annual leave plus bank holidays
·        Up to £5k annual incentives pro-rata given quarterly on meeting KPIs upon successful probation period
·        3% annual increase per year on completion from your start date of service and on meeting KPIs

Job Type
·       Full Time, Permanent

Why work with Smile?
  • Have Been in the industry for over 10 years with a great market presence.
  • Your own personal consultant, contactable for any inquiries or support.
  • Offer you interview preparation as well as exclusive roles
  • Competitive rates of weekly pay
  • Regular opportunities to attend CPD sessions.
  • Becoming part of an Award-winning Education Recruitment agency
What are you waiting for?
Please contact for more information on the role or give Jessica a call at 0161 526 9029.

We are committed to safeguarding children. Each applicant will be expected to undertake compliance checks including Prohibited list, Barred list, DBS and Qualifications.


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